Wednesday, June 2, 2010

Use Your Words

As a realtor, it is our job to take care of our clients and provide valuable service from start to finish and also after a transaction has completed. When people understand the process of buying and selling and there are no surprises, expectations can be met and often exceeded.

So what happens when during the process of a real estate transaction, something is said and misunderstood or perception of a situation becomes skewed? Scenarios can sometimes arise where there is a breakdown of communication or a lack of understanding.

Here are some tips to remember if you’re in any sort of conflicting situation:

1. There are always two sides to every story and there isn't always one right or wrong person. Try to be open minded.

2. Perception does not equal the truth. Take two steps back and try and view the situation from the other person’s perspective. How could they have viewed the situation? What were they feeling? Why are they acting the way they are?

3. No one is perfect. People mess up. Everyone has a lot going on and sometimes balls get dropped. Understanding and compassion is key.

4. Communication is critical so keep your ears open and use language. Don’t let situations escalate that can be cured with words.

5. It probably could (have) be(en) a lot worse, so please take some deep breaths. Try to see the positive in every scenario.

Comic credit: prometheuscomic.wordpress.com